Providing tailored workplace remedies and resolutions

We specialize in identifying fair and effective resolutions for employers regarding harassment, discrimination, and retaliation. Our experts are dedicated to providing unbiased and professional conflict resolution services ranging from workplace investigations to mediation.

Get to know

Dr. Jonelle McCollough, human resource (HR) luminary, founder, and practitioner of Resolution Pro, LLC, is a highly experienced HR professional with reputable contributions for over 15 years across various industries. With a Ph.D. in human resource management, Dr. McCollough has excelled in both the public and private sectors, playing an instrumental role in elevating organizations to new heights.

Her philosophy centers around the belief that successful companies are built upon a foundation of valued employees. Dr. McCollough is dedicated to assisting companies in their quest to cultivate inclusive work environments that prioritize employee appreciation, respect, and equal opportunities.

Dr. Jo

The EEO pro

 

Shaping the HR status quo!

“While a solution may be a useful answer at the moment, a resolution should always be the goal!”

Dr. Jonelle McCollough

Cutting edge Service

The guiding principles of Resolution Pro lay the foundation for our operations, emphasizing integrity, professionalism, and respect for all individuals. Our mission revolves around delivering exceptional HR solutions through investigations, mediation, training, and coaching practices that drive organizational success and employee satisfaction.

Our vision entails becoming a trusted partner for businesses in achieving their workforce objectives through innovative and sustainable practices. These principles, mission, and vision shape the firm’s approach to talent management, employee relations, and organizational development, ensuring a positive impact on both businesses and employees.

A firm like no other

MEDIATION

Workplace Mediation services provide a confidential process where our qualified, neutral, and independent mediators facilitate a conversation between parties involved in an interpersonal conflict, ongoing disagreement, or dispute.

The workplace mediators’ role is to serve as a skilled listener, facilitator and interpersonal dynamics and communication resource and to provide a structured process that assists with establishing communication norms, identifying core issues and needs, developing options, and guiding the involved parties to determine mutually agreeable solutions.

Using tool mediation provides a safe space and structure for parties to begin to see a bigger picture perspective about the relationship dynamic and understand their role or contribution to the conflict. Through guidance from a skilled and experienced mediator, parties to the mediation may practice:

  • Critical communication skills
  • Self-reflection and self-awareness
  • Key empathy skills
  • Engaging in dialogue to co-create a path to resolution
  • Tools to begin a new, more effective working relationship

Investigations

To enforce rules against harassment, discrimination, retaliation, and other misconduct, an employer must first determine what happened. How do you ensure your organization swiftly and fairly investigates and acts on allegations? Use a Resolution Pro Investigator to find the facts for you. Our investigators are trained experts and have been involved with hundreds of investigations including: discrimination, harassment, retaliation, and other misconduct investigations.

WHY USE AN OUTSIDE INVESTIGATOR?

Credibility

Resolution Pro’s investigators have a singular goal – to obtain facts and report those facts to you. Completely impartial, with no role in discipline in the process, and without any vested interest in your organization, our investigators are truly neutral with nothing to gain or lose. Seen as a third-party and objective by participants makes them more comfortable in the process, and likely to report truthful information.

Training

Resolution Pro offers a diverse range of training options, including customized onsite sessions, ready-to-play webinars, and live webinars. Our team of experts frequently presents at conferences across the country. The training sessions are designed to provide practical and comprehensive information, equipping participants with the knowledge and tools needed for successful organizational leadership.

Coaching

Highly motivated and engaged employees are the backbone of a successful organization. High levels of engagement and motivation begin with the ability of leaders at all levels to cast a compelling vision and transform the culture into an exceptional place to work. Organizations known as great places to work are able to not only attract the best and brightest, but are able to retain them. Research has shown that the single biggest factor in an organization’s success is the quality of its managers.

Often when individuals are promoted to a leadership or executive role they find themselves needing and wanting more in-depth professional and/or personal development. The skill set and personal attributes needed to impact organizational outcomes shift once one becomes a leader. Through the coaching process, leaders are able to partner with their coach in a provocative and innovative process that inspires them to maximize their full potential, both personally and professionally. As the leader’s potential is realized, the organization benefits in a variety of ways including team creativity, alignment, capacity, and productivity.

GET THE COACHING YOU NEED

Today’s leaders are faced with extraordinary challenges, disruptions, and ambiguity. Resolution Pro offers a thoughtful and intentional approach in coaching to find clarity, address blind spots, and discover true leadership wisdom as you work through today’s challenges.

Testimonals

what our clients say about us

It was heroic! Our company was headed in a downward spiral. With the guidance of Resolution Pro we managed several problems without resulting in litigation.

– Ansley Walbash

Our managers and top executives are geared for future employee conflicts thanks to Dr. McCollough of Resolution Pro.

– Charolette Zielensky

Thanks Resolution Pro. Our team has gained insightful methods on conflict resolution. The training was exceptional. You all are the best!

– Matthew Gail